Feedback and complaints
If you have a complaint, compliment or suggested improvement about the services, decisions or actions of SkillsTech Australia, we would like to hear about it.
How to provide your feedback
Let us know about your complaint, suggestion or compliment by:
- submitting an online feedback and complaints form
- sending us an email
- telephoning the SkillsTech Australia Client Service Centre on 1800 654 447
- completing and submitting a confidential "Have Your Say" feedback form, available from the Client Service Centre and designated areas at each training centre
- writing to:
The Manager
Quality Unit
SkillsTech Australia
LMB 2020
Archerfield, QLD 4108 - telephoning one of our student counsellors on 1800 654 447
How your feedback will be actioned
SkillsTech Australia has a feedback management system to ensure that all feedback is dealt with quickly. Depending on the type of feedback, we may contact you for more information or to provide you with advice if necessary.
We will keep you informed of the progress of your feedback and any actions that are being taken.
All clients and staff will be treated with fairness. All matters will be treated with due respect to privacy and equity.
How long it will take
We will acknowledge receipt of your feedback within five working days. The nature and complexity of the feedback will determine how long it will take to process and resolve.